Schedule ANNEX I Service Level Agreement for the systems and the applications for administrative cooperation and recovery of claims in the area of VAT
- 1APPLICABLE ACTS AND REFERENCE DOCUMENTS
- 2TERMINOLOGY
- 3INTRODUCTION
- 4RESPONSIBILITIES
- 5SERVICE LEVEL REVIEW
- 6QUALITY MEASUREMENT
- 7APPROVAL OF THE SLA
- 8CHANGES TO THE SLA
- 9CONTACT POINT